Customer Service Representative - State Farm Agent Team Member

Myagentstaci; Waxhaw (NC); On-site; USD 43,000 - 64,900; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Health insurance

Paid time off

Company parties

Training & development

Job summary

Staci Howell - State Farm Agent is seeking a Customer Service Representative in Waxhaw, NC. This full-time role focuses on delivering exceptional customer experiences for an insurance agency, handling inquiries, policy updates, and claims processing.

We are looking for a bilingual candidate with strong communication skills and attention to detail. Growth opportunities exist for driven individuals within the agency.

Qualifications

• Bilingual - Spanish - Required.
• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Uncover additional insurance needs.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Spanish bilingual

Customer service

Multitasking

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Waxhaw, NC

Compensation $43,000.00 - $64,900.00 per year

Benefits:

• 401(k)
• Bonus based on performance
• Health insurance
• Paid time off
• Company parties
• Training & development

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Staci Howell - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Uncover additional insurance needs.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Bilingual - Spanish - Required
• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.