Customer Service Representative - State Farm Agent Team Member

Ryan Paulson - State Farm Agent; Washington; On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Ryan Paulson - State Farm Agent in Washington is seeking a Customer Service Representative to support policyholders and help grow a trusted insurance agency. You will handle inquiries, assist with policy changes, and coordinate with the team to deliver exceptional service.

This role emphasizes attention to detail, strong communication, and a customer-first mindset. You’ll maintain accurate records, process claims, and contribute to a positive, growth‑oriented office culture.

Qualifications

• Communication and interpersonal skills required.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

Job Description

Job Description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I’ve been with State Farm since 2006 and opened our first office in Clackamas, OR in April 2011. Since then, we’ve grown into a strong team of eight full‑time team members who take pride in delivering exceptional service and supporting one another every day.

My journey with State Farm started early - I worked part‑time as a team member during summer and holiday breaks while in school, then full‑time after graduating, and was selected to become an agent at age 24. I earned my degree in Business Finance from Washington State University, and that foundation has helped shape how I run and grow the agency today.

Outside of work, I enjoy staying active and spending time with my family. I coach my daughter’s soccer team, love getting out to the ski slopes in the winter, and enjoy following sports year‑round. I’m also involved in my church, where I volunteer in the kids ministry.

For our team, we offer paid time off, health and dental plans, a retirement plan, and reimbursement for licensing costs. We also provide opportunities for additional paid licensing, certifications, and ongoing training to support long‑term growth. Beyond the benefits, we enjoy occasional team happy hours, often paired with fun activities or games to stay connected and celebrate together.

Our culture is collaborative, supportive, and growth‑focused. We’re committed to investing in our team’s success while maintaining a positive and engaging work environment. If you’re looking for a place where you can grow, feel connected, and be part of a team that truly enjoys working together, this could be a great fit for you.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Ryan Paulson - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer‑focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail‑oriented and able to multitask.
• Previous customer service experience preferred.