Customer Service Representative - State Farm Agent Team Member

Jonna Wooten - State Farm Agent; Vienna (VA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

401(k)

Performance bonus

Health insurance

Paid time off

Training & development

Flexible schedule

Advancement opportunities

Job summary

Jonna Wooten - State Farm Agent is seeking a Customer Service Representative to deliver exceptional client experiences, handle policy information, updates, and claims, and collaborate with the agency team.

You will be detail-oriented, a strong communicator, and prepared to grow with opportunities for advancement in a community-focused agency.

Qualifications

• Property/Casualty license required.
• Customer service experience preferred.
• Excellent communication and organizational skills.
• Ability to handle policy changes and claims.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

Skills

Strong communication

Customer service experience

Detail-oriented

Multitasking

Education

Property/Casualty license (required)

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Jonna Wooten - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Property/Casualty license (required).