Customer Service Representative - State Farm Agent Team Member

Michael Bridges - State Farm Agent; Vestavia Hills (AL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

License Reimbursement

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Michael Bridges - State Farm Agent is seeking a Customer Service Representative Team Member to deliver exceptional customer experiences, handle policy inquiries, and support a fast-paced insurance office. You will coordinate with team members, manage customer needs, and help grow the agency through responsive service.

The role focuses on attentive service, accuracy, and proactive communication with clients and community members seeking guidance on protective insurance solutions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Detail-oriented

Customer service experience

Job description

Benefits:

• License Reimbursement
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

About Our Agency:

Since opening the agency in 2018, we've built a young, energetic team that is passionate about helping customers while continuing to grow and improve every day. Before becoming an agent, I worked as a State Farm Team Member in Georgia, where I learned the business and developed a passion for helping people protect what matters most.

Originally from Macon, Georgia, I later made the move to the Birmingham area. I have two children and played college baseball, which helped shape my competitive nature and taught me the value of teamwork, accountability, and continuous improvement.

Our office is fast-paced, upbeat, and driven by a desire to be among the best. We set high goals, push each other to improve, and celebrate our successes together. While we work hard, we also believe in creating opportunities for our team members to enjoy the rewards that come with their efforts.

We're looking for someone who is self-motivated, accountable, and eager to grow. The ideal candidate is coachable, takes constructive feedback well, learns quickly, and is committed to improving both personally and professionally. If you're someone who enjoys a competitive environment, wants to challenge yourself, and is looking for an opportunity to build a successful career, you'll fit right in.

Role Description:

As a Customer Service Representative - State Farm Agent Team Member with Michael Bridges - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.