Customer Service Representative - State Farm Agent Team Member

Brian Robinson - State Farm Agent; United States; Hybrid; USD 43,000 - 53,000; Full time

Benefits offered by this job

401(k) matching

Opportunity for advancement

Paid time off

Job summary

Brian Robinson Agency is hiring a Customer Service Representative to deliver exceptional customer experiences and support a busy State Farm insurance office. Responsibilities include handling inquiries, processing applications, updating policies, and following up on claims in a client-focused environment.

Flexible work-from-home options are available, with a compensation of $48,000 per year. Illinois licenses are required, and the team emphasizes growth opportunities for driven and sales-minded

Qualifications

• Must have current Illinois property, casualty and life licenses.
• Experience in insurance customer service is preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Answer customer inquiries and provide policy information.
• Process auto and fire applications.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.
• Make outbound calls to enhance the customer experience.

Skills

Customer service

Communication

Detail-oriented

Multitasking

Sales-minded

Education

Illinois property & casualty & life licenses

Job description

Future Opening: Customer Service Representative - State Farm Agent Team Member

• 401(k) matching
• Opportunity for advancement
• Paid time off

ROLE DESCRIPTION:

As a Customer Service Representative with Brian Robinson Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, problem solving aptitude and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Properly process auto and fire applications.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.
• Make outbound calls to enhance the customer experience.

QUALIFICATIONS:

• Must have current Illinois property, casualty and life licenses.
• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous insurance industry customer service experience preferred.

Flexible work from home options available.

Compensation: $48,000.00 per year

We're Hiring!

We are a very busy office and are looking for our next great team member. We are an established, growth-oriented agency with a team of highly motivated individuals. Our team is comprised of results-oriented individuals that are serious about their development. If you want to work in an environment that is fun, challenging, and rewarding, then Brian Robinson - State Farm Agent may be the right fit for you! If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.

About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Our employment process requires an in-depth background investigation verifying clear criminal history. Are you willing to proceed with this application? *

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Make a difference in your community every day

Gain confidence and grow your career

Earn benefits and rewards that are second to none