Customer Service Representative - State Farm Agent Team Member

Matt Stokes - State Farm Agent; Twin Falls (ID); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Simple IRA

Licensing paid by agency

Health insurance

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Matt Stokes - State Farm Agent is seeking a Customer Service Representative to deliver exceptional service, resolve inquiries, and support community members in Twin Falls, Idaho. You will collaborate with the agent team to manage customer needs and contribute to local insurance business growth.

The role emphasizes accuracy, responsiveness, and a friendly, coachable attitude, with opportunities for professional development and advancement within a values‑driven State Farm office.

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication skills

Interpersonal skills

Attention to detail

Customer service experience

Job description

Benefits

• Simple IRA
• Licensing paid by agency
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY

I opened my agency in 2002 and currently lead a close-knit team of four. Before becoming a State Farm agent, I worked in State Farm management, giving me valuable experience in leadership and team development. I’m a graduate of Boise State University, married, and a proud father of five. State Farm also runs in the family - I’m the oldest of four brothers, and all four of us are State Farm agents!

Outside of work, I enjoy coaching, motorcycle riding, and cheering on Boise State football. Giving back is also important to me. I’ve spent time coaching Twin Falls youth basketball and remain involved with the Boy Scouts as both an Eagle Scout and volunteer.

Our agency offers health benefits, a Simple IRA, licensing costs paid up front, professional coaching and training, and a strong commitment to work-life balance. We believe in investing in our team and giving people the tools they need to grow and succeed.

Our culture is supportive, development-focused, and built around teamwork. I’m looking for someone who is coachable, hardworking, and trustworthy. If you’re ready to learn, put in the effort, and grow with an established team that will invest in your success, we’d love to meet you.

ROLE DESCRIPTION

As a Customer Service Representative with Matt Stokes - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.