Customer Service & Insurance Support Specialist

Scottneumannsf; Wauseon (OH); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Training & development

Bonus based on performance

Opportunity for advancement

Job summary

Scott Neumann - State Farm Agent is seeking a Customer Service Representative to join their team in Wauseon, Ohio. The role emphasizes providing exceptional customer experiences and requires strong communication skills. You'll handle inquiries, process claims, and support policy updates.

Candidates should be detail-oriented and customer-focused, with a preference for those having previous customer service experience. Internal growth opportunities are available for motivated individuals.

Qualifications

• Effective communication and interpersonal skills to provide excellent customer service.
• Detail-oriented with the ability to handle multiple tasks.
• Experience in customer service is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

Benefits:

• Competitive salary
• Training & development
• Bonus based on performance
• Opportunity for advancement

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Scott Neumann - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.