Customer Service Representative - State Farm Agent Team Member

Insurewithhopesf; Town of Texas (WI); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

Job summary

An insurance agency located in Wisconsin is seeking a Customer Service Representative. In this full-time role, you will be responsible for answering customer inquiries, assisting with policy changes, and processing insurance claims. The ideal candidate should possess strong communication and interpersonal skills, be detail-oriented, and have previous customer service experience. You can expect a competitive salary between $45,000 and $55,000, along with benefits like health insurance and a 401(k).

Qualifications

• Strong communication and interpersonal skills are essential.
• Must be detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Attention to detail

Multitasking

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Grapevine - TX

Replies within 24 hours

• 401(k)
• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off

About Our Agency

I opened my agency in 2020 after spending two decades as a State Farm Executive, bringing with me deep experience in leadership, customer relationships, and driving high-performing teams. Today, our office includes seven team members and continues to grow. I hold an undergraduate degree in Psychology, a Law Degree, and an MBA, and I’m a proud mom of four boys. Giving back is a core part of who we are — we’re actively involved in supporting organizations such as Grace of Grapevine, Viola’s House Dallas, and the Esperanza Project. We offer a strong benefits package that reflects our commitment to taking care of our team, including a $100,000 life insurance policy, a monthly health stipend, a 401(k) with a 4% match, travel bonuses, quarterly bonus opportunities, and an extensive third-party training program for Sales Team Members. Work–life balance is a priority here as well. Our agency is ranked in the top 3% of all State Farm agencies, and our culture reflects that standard — high-performance, collaborative, and focused on winning together. We’re looking for people who love being part of a successful team, are service-minded, and genuinely enjoy helping others. High achievers, self-starters, and those with strong character and integrity thrive here. If you’re looking for a place where you can grow, feel connected, and make an impact, this could be the right fit for you.

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Jocelyn Hope - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation

Compensation $45,000.00 - $55,000.00 per year

Apply Now

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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