Customer Service Representative - State Farm Agent Team Member

John Ballard - State Farm Agent; Town of Florida (NY); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Opportunity for advancement

Job summary

John Ballard State Farm is seeking a Customer Service Representative to deliver exceptional service to clients. You will build relationships, answer inquiries, and help coordinate with the agent team to support community needs.

Ideal candidates are dedicated to customer service, have strong communication and interpersonal skills, and can multitask in a fast-paced environment. Spanish bilingual skills are preferred.

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication skills

Multitasking

Detail-oriented

Bilingual Spanish

Job description

Benefits:

• Competitive salary
• Opportunity for advancement
• Paid time off

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents are independent contractors that market State Farm Insurance and financial services products.

ROLE DESCRIPTION:

As a Customer Service Representative with John Ballard State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual (Spanish) preferred.