Customer Service Representative - State Farm Agent Team Member

Ashley Gundaker - State Farm Agent; Mililani Town (HI); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Bonus based on performance

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Ashley Gundaker - State Farm Agent in Mililani Town is seeking a Customer Service Representative to deliver exceptional customer experiences. You will manage inquiries, assist with policy changes, and process claims to support community members.

The ideal candidate is reliable, coachable, and customer-focused, enjoying engagement with clients and eager to grow in a supportive environment. Competitive salary and comprehensive benefits, including health insurance and paid time off, are offered.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to handle multiple tasks while maintaining attention to detail.
• Customer service experience is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Previous customer service experience

Job description

Benefits:

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About our agency:

Our agency opened in 2012 and is a close-knit team of five built on strong relationships and a customer-first approach. Before becoming a State Farm agent, I had a background in social services, which continues to shape how we care for and support our customers.

I hold a Bachelor of Arts from the University of Nevada, Las Vegas and a Master’s in Counseling Psychology from Chaminade University. I’m a proud wife and mother of three, with a dog and three tortoises, and I’m also a second-generation State Farm agent.

For our team, we offer health benefits, a Simple IRA, professional development, team-building events, and a strong focus on work-life balance.

Our office culture is warm, friendly, and relationship-driven. We believe insurance can be taught, but genuine care and connection matter most. We’re looking for someone who is reliable, coachable, and adaptable - someone who enjoys working with people and is eager to learn and grow in a supportive environment.

Role description:

As a Customer Service Representative - State Farm Agent Team Member with Ashley Gundaker - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.