Customer Service Representative - State Farm Agent Team Member

Robby Rowan - State Farm Agent; Tempe (AZ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k)

Competitive salary

Flexible schedule

Health insurance

Paid time off

Job summary

Robby Rowan - State Farm Agent in Tempe, AZ is seeking a Licensed Account Representative for Customer Service. The role focuses on servicing existing customers in person, by phone, and electronically, with responsibilities including policy questions, billing, and account changes.

The candidate should be licensed in Arizona Property & Casualty, possess strong customer service and communication skills, and be detail-oriented and team-oriented in a fast-paced office setting.

Qualifications

• Active Arizona Property & Casualty Insurance License required.
• Strong customer service, communication, and interpersonal skills.
• Organized, dependable, and detail-oriented; able to multitask in a fast-paced office.

Responsibilities

• Provide friendly, professional service to customers in person, by phone, and electronically.
• Assist with policy, coverage, billing, and account questions.
• Process policy changes and service requests accurately and efficiently.
• Help customers understand their coverage and available options.
• Identify opportunities to help customers better protect themselves and their families.
• Follow up on outstanding customer and policy needs.
• Maintain accurate customer records and documentation.
• Collaborate with the team to deliver an excellent overall customer experience.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Teamwork

Organization

Education

Arizona Property & Casualty Insurance License

Job description

Benefits:

• 401(k)
• Competitive salary
• Flexible schedule
• Health insurance
• Paid time off

Licensed Account Representative – Customer Service

Tempe, AZ | Full-Time | Arizona Property & Casualty License Required

We are seeking a friendly, dependable, and motivated Licensed Account Representative for Customer Service to join our State Farm Insurance and Financial Services office in Tempe, near ASU at McClintock & Southern.

This role is primarily focused on serving and building relationships with our existing customers. You'll help customers in person, by phone, and electronically with policy questions, coverage needs, billing, account changes, and other service requests.

We're looking for someone who enjoys helping people, takes ownership of customer needs, follows through, and works well as part of a team in a busy, fast-paced office.

What You'll Do

• Provide friendly, professional service to customers in person, by phone, and electronically
• Assist with policy, coverage, billing, and account questions
• Process policy changes and service requests accurately and efficiently
• Help customers understand their coverage and available options
• Identify opportunities to help customers better protect themselves and their families
• Follow up on outstanding customer and policy needs
• Maintain accurate customer records and documentation
• Manage multiple customers, calls, and priorities while following through to completion
• Collaborate with the team to deliver an excellent overall customer experience

What We're Looking For

Required:

• Active Arizona Property & Casualty Insurance License
• Strong customer service, communication, and interpersonal skills
• Professional and comfortable working with customers both in person and over the phone
• Organized, dependable, and attentive to detail
• Able to multitask and prioritize in a fast-paced environment
• Team-oriented with a willingness to learn, adapt, and take initiative
• Comfortable working with computer-based systems and multiple applications

Preferred, but not required

• Arizona Life & Health Insurance License
• Previous insurance agency or insurance customer service experience
• Customer-facing office experience

The Right Fit

You’ll do well here if you genuinely enjoy helping people and take pride in getting things done quickly and correctly. Our days can move fast, and you may transition from helping a customer in the office to answering a phone call, processing a policy request, and following up on another customer’s needs.

We value team members who are positive, professional, dependable, detail-oriented, and willing to take ownership. Insurance knowledge matters, but so does your ability to build relationships, contribute to the team, and provide customers with an experience that earns their trust.

Job Type: Full-time

Required License: Arizona Property & Casualty