Customer Service Representative - State Farm Agent Team Member

Tom Schott - State Farm Agent; Chandler (AZ); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

License Reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Tom Schott - State Farm Agent in Chandler, Arizona is seeking a Customer Service Representative - State Farm Agent Team Member. The role focuses on creating exceptional customer experiences and supporting community members. You will handle inquiries, assist with policy updates, and process claims.

The ideal candidate is customer-oriented and eager to grow in a fun and supportive environment. Benefits include flexible schedules, health insurance, and training opportunities. Join our close-knit team dedicated to making a difference.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Job description

Benefits:

• License Reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

Our agency opened in 2024 and is a growing team of three focused on building a strong, relationship‑driven environment. We support the community by volunteering with Little League and the Arizona Animal Welfare League. We offer PTO, paid sick time, two hours of paid development time each week for personal growth, free snacks, and a $50 life or health policy benefit. Our office culture is fun, engaging, and close-knit. We’re looking for someone who enjoys talking with people, building relationships, and understands their “why.” The right person is team‑oriented, supportive, and excited to grow while helping both customers and teammates succeed.

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Tom Schott - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail‑oriented and able to multitask.
• Previous customer service experience preferred.