Customer Service Representative - State Farm Agent Team Member

Lucas Grounds - State Farm Agent; Stillwater (OK); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Simple IRA

Hiring bonus

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Lucas Grounds - State Farm Agent in Stillwater, OK, seeks a Customer Service Representative to enhance exceptional customer experiences while resolving inquiries. The ideal candidate will be detail-oriented, have strong communication skills, and a background in customer service.

Our agency, founded in 2015, offers competitive salaries, bonuses, and a positive work culture focused on helping others. Join our team to grow and contribute to our vibrant office environment!

Qualifications

• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Ability to multitask

Job description

Benefits

• Simple IRA
• Hiring bonus
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

I opened my agency in 2015 after previously working as a State Farm team member, and since day one I’ve focused on building a positive, competitive, and fun office culture where people genuinely enjoy coming to work. Our team of eight believes in helping others beyond just their insurance needs, and creating meaningful relationships with both customers and each other is a huge part of who we are.

I’m a proud graduate of Southwestern Oklahoma State University where I earned both my bachelor’s and master’s degrees, and I’m also a proud father of two daughters. Staying involved in the community is important to me, and I actively support organizations including the Payne County Youth Shelter, Stillwater Medical Foundation, Aging Advocates, The Lions Club, Cornerstone Transitional Living, and both the Stillwater and Perkins Chambers of Commerce.

Our office offers PTO, opportunities to earn trips and cash incentives for family experiences and purchases, bonuses for reading books, a Simple IRA plan, and plenty of work‑life balance. I’m looking for team players with a positive attitude who want to grow, compete together, and buy into a culture focused on helping others and making a difference.

Role Description

As a Customer Service Representative – State Farm Agent Team Member with Lucas Grounds – State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.