Customer Service Representative - State Farm Agent Team Member

Terrinthies; Steeleville (IL); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Flexible schedule

Opportunity for advancement

Training & development

Bonus based on performance

Job summary

Terrinthies is seeking a Customer Service Representative to join our team in Steeleville, Illinois. In this role, you will provide exceptional customer service and support while collaborating with our team in a goal-oriented environment.

We value proactive communication, attention to detail, and a team-first mentality. Ideal candidates will have experience in customer service and demonstrate motivation and the ability to multitask. Join us in creating a supportive culture focused on personal and professional growth.

Qualifications

• Strong communication and interpersonal skills to interact with customers effectively.
• Attention to detail to manage customer inquiries accurately.
• Ability to multitask and handle multiple customer requests seamlessly.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Ability to multitask

Previous customer service experience

Job description

Benefits:

• Flexible schedule
• Opportunity for advancement
• Training & development
• Bonus based on performance

About Our Agency:

I’ve been a State Farm agent for 15 years and built this agency with a focus on growth, consistency, and creating a great environment for both our team and customers. Before becoming an agent, I was a collegiate baseball player, which helped shape my competitive mindset and team-first approach. Our agency is a growing team of five, focused on continuous improvement and getting a little better every day. We prioritize work‑life balance and offer flexibility to help support both personal and professional success. Our office culture is supportive, goal‑oriented, and team‑focused. We’re looking for someone who is motivated, coachable, and enjoys being part of a team that values growth, accountability, and a positive work environment.

Role Description:

As a Customer Service Representative - State Farm Agent Team Member with Terrin Thies - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.