Customer Service Representative - State Farm Agent Team Member

Jon Parker - State Farm Agent; Springfield (VA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Paid time off

Opportunity for advancement

Job summary

Join Jon Parker - State Farm Agent as a Customer Service Representative in Springfield, VA. In this role, you'll establish strong customer relationships, provide excellent service, and educate clients on insurance options. We value energetic self-starters who thrive in fast-paced environments.

This position offers opportunities for growth and advancement within the agency, along with benefits like paid time off. Strong communication and interpersonal skills are essential for success.

Qualifications

• Enthusiastic about insurance and financial products.
• Dedicated to customer service.
• Able to learn computer functions.

Responsibilities

• Establish customer relationships and follow up with customers.
• Provide prompt, accurate, and friendly customer service.
• Educate customers about insurance options.

Skills

Excellent interpersonal skills

Excellent communication skills

Detail oriented

Proactive in problem solving

Organizational skills

Self‑motivated

Ability to work in a team environment

Ability to multi‑task

Job description

Future Opening: Customer Service Representative - State Farm Agent Team Member

Full Time • Springfield - VA

Position Overview

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value‑based conversations and remarkable customer experience. If you are a motivated self‑starter who thrives in a fast‑paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer‑focused, needs‑based review process to educate customers about insurance options.
• Maintain a strong work ethic with a total commitment to success each and every day.

Benefits

• Paid time off (vacation and personal/sick days)
• Growth potential / Opportunity for advancement within the agency

Requirements

• Excellent interpersonal skills
• Excellent communication skills – written, verbal and listening
• Enthusiastic about the role insurance and financial products play in helping people manage risks of everyday life, recover from the unexpected, and realize their dreams
• People‑oriented
• Organizational skills
• Self‑motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Able to learn computer functions
• Pride in getting work done accurately and timely
• Ability to work in a team environment
• Ability to multi‑task

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

Are you willing and able to commute to our office in Springfield, VA 22152? *

Our employment process requires an in‑depth background investigation verifying clear criminal history. Are you willing to proceed with this application? *

Referral code from a current employee. If no code provided, add their name instead.