Customer Service Representative - State Farm Agent Team Member

Tim-Harvey---State-Farm-Agent; Springfield (MI); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Training & development

Opportunity for advancement

Job summary

Tim Harvey - State Farm Agent is seeking a Customer Service Representative Team Member to deliver exceptional customer experiences for the agency. You will respond to inquiries, process policy changes, assist with claims, and maintain accurate records while building relationships with ongoing customers.

This role emphasizes attention to detail, empathy, and a willingness to grow within the agency, with opportunities for advancement for driven candidates.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.
• Manage relationships with current customers to uncover additional product needs

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Job description

Benefits:

• Training & development
• Opportunity for advancement

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Tim Harvey - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.
• Manage relationships with current customers to uncover additional product needs

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.