Customer Service Representative - State Farm Agent Team Member

Tim Dugan - State Farm Insurance Agent; Kansas City (MO); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

4-day work week

Bonus based on performance

Training & development

Job summary

Tim Dugan - State Farm Agent is seeking a Customer Service Representative to enhance customer experience and support agency growth in Kansas City, MO. The ideal candidate will possess strong communication skills and previous customer service experience.

In this role, you will address customer inquiries, assist with policy changes, and process claims while collaborating with team members to ensure excellent service.

This position offers a 4-day work week and opportunities for training and development.

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented and able to handle multiple tasks.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Ability to multitask

Previous customer service experience

Job description

Benefits:

• 4-day work week
• Bonus based on performance
• Training & development

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Tim Dugan - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.