Customer Service Representative - State Farm Agent Team Member

Helenonwuzulike; Smyrna (GA); On-site; USD 35,000 - 65,000; Full time

Benefits offered by this job

Paid time off

401(k)

Health insurance

Training & development

Job summary

Helenonwuzulike in Smyrna, GA, is seeking a Customer Service Representative to provide exceptional customer experiences in a thriving insurance agency. As part of a State Farm agent team, you will engage with clients to identify their needs and assist with insurance inquiries.

The ideal candidate will possess strong communication skills and demonstrate a proactive, customer-focused approach. Opportunities for internal growth await driven individuals ready to contribute to agency success.

Qualifications

• Interest in marketing products and services based on customer needs.
• Ability to effectively relate to a customer.
• Property & Casualty license must be obtained.

Responsibilities

• Develop leads, schedule appointments, and market appropriate products and services.
• Establish customer relationships and follow up as needed.
• Provide prompt, accurate, and friendly customer service.
• Respond to inquiries regarding insurance availability and eligibility.
• Assist customers with policy changes and updates.

Skills

Customer service skills

Excellent communication skills

Self-motivated

Detail-oriented

Bilingual (Spanish preferred)

Ability to multi-task

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Smyrna - GA

Benefits

• Paid time off (vacation and personal/sick days)
• 401(k)
• 401(k) matching
• Health insurance
• Training & development

Role Description

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. As a Customer Service Representative - State Farm Agent Team Member with Helen Onwuzulike - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services
• Establish customer relationships and follow up with customers, as needed
• Provide prompt, accurate, and friendly customer service
• Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
• Answer customer inquiries and provide policy information
• Assist customers with policy changes and updates

Qualifications

• Interest in marketing products and services based on customer needs
• Excellent communication skills - written, verbal and listening
• Self‑motivated
• People-oriented
• Ability to effectively relate to a customer
• Ability to multi-task
• Property & Casualty license must be obtained
• Detail-oriented and able to multitask
• Bilingual - Spanish preferred

Compensation $35,000.00 - $65,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agent employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.