Customer Service Representative - State Farm Agent Team Member

Evan Silvers - State Farm Agent; Seattle (WA); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

License Paid by Agency

Health insurance

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Evan Silvers - State Farm Agent in Seattle is seeking a Customer Service Representative to deliver exceptional experiences and support a growing agency. You will handle policy information, updates, and claims, while coordinating with team members to help our community.

You should be driven, coachable, and ready to contribute to a small, tightly-knit team that values a healthy work-life balance. This role offers a flexible schedule and opportunities for advancement.

Qualifications

• Excellent communication and interpersonal skills.
• Detail-oriented with ability to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Multitasking

Customer service

Job description

Benefits:

• License Paid by Agency
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:

I opened my agency in 2017, and today I have a tight-knit team of four. Before becoming an agent, I served as an Agent Aspirant, and agency ownership has been a natural fit for me—especially since State Farm runs in my family. My dad, my brother, and I are all State Farm agents. I graduated from the University of Washington, I’m a pilot, and I love to travel whenever I can.

I stay involved in my community, and I’m always looking for meaningful ways to support the people and organizations around us. Team members enjoy strong benefits, including a life insurance policy, health benefits, paid licensing, and a healthy work-life balance.

Our culture centers around the idea of “winning the day.” That means being intentional in everything we do—both inside the office and in life. Even though we’re a small team, the dynamic is incredibly strong. We understand each other, support one another, and make personal and professional growth a priority. I look for team members who are driven, thoughtful, coachable, and ready to help our team win together.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Evan Silvers - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.