Customer Service Representative - State Farm Agent Team Member

Insuredbyalexandra; Santa Clara (CA); On-site; USD 47,000 - 65,000; Full time

Benefits offered by this job

Simple IRA

Salary plus commission/bonus

Hourly pay

Paid time off

Flexible hours

Growth potential

Valuable experience

Job summary

A State Farm independent contractor in Santa Clara is looking for a Customer Service Representative. The role involves establishing customer relationships, providing excellent service, and educating customers about insurance options. The compensation ranges from $47,000 to $65,000 annually and includes benefits such as paid time off and growth opportunities.

Responsibilities

• Establish customer relationships and follow up with customers.
• Provide prompt, accurate, and friendly customer service.
• Use a needs-based process to educate customers about insurance options.

Skills

Excellent interpersonal skills

Excellent communication skills

Organizational skills

Self‑motivated

Detail oriented

Proactive in problem solving

Dedicated to customer service

Ability to work in a team environment

Ability to multi‑task

Ability to effectively relate to a customer

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in SANTA CLARA, CA

Position Overview

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer‑focused, needs‑based review process to educate customers about insurance options.

Benefits & Compensation

• Simple IRA
• Salary plus commission/bonus
• Hourly pay
• Paid time off (vacation and personal/sick days)
• Flexible hours
• Growth potential/Opportunity for advancement within your agency
• Valuable experience

Compensation $47,000.00 - $65,000.00 per year

Requirements

• Excellent interpersonal skills
• Excellent communication skills – written, verbal and listening
• Organizational skills
• Self‑motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Ability to work in a team environment
• Ability to multi‑task
• Ability to effectively relate to a customer

If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.