Customer Service Representative - State Farm Agent Team Member

Chi Jiang - State Farm Agent; Santa Clara (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k)

Free food & snacks

Paid time off

Opportunity for advancement

Job summary

Chi Jiang - State Farm Agent in Santa Clara, CA is seeking a customer-focused team member to help with insurance products and client service. You will build relationships, answer inquiries, educate customers on options, and support licensing requirements for Property & Casualty and Life & Health.

The position offers salary plus commission/bonus, paid time off, and opportunities for advancement. Strong communication and bilingual abilities are valued.

Qualifications

• Excellent interpersonal skills.
• Excellent communication skills - written, verbal and listening.
• People-oriented.
• Organizational skills.
• Self-motivated.
• Detail oriented.
• Proactive in problem solving.
• Dedicated to customer service.
• Ability to work in a team environment.
• Ability to effectively relate to a customer.
• Property and Casualty license (must be able to obtain).
• Life and Health license (must be able to obtain).

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.

Skills

Customer service

Interpersonal skills

Communication skills

Teamwork

Bilingual - Spanish

Bilingual - Mandarin

Self-motivated

Detail oriented

Problem solving

Job description

Benefits

• 401(k)
• Free food & snacks
• Paid time off
• Opportunity for advancement

Position Overview

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.

As an Agent Team Member, you will receive:

• Salary plus commission/bonus
• Paid time off (vacation and personal/sick days)
• Valuable experience

Requirements

• Excellent interpersonal skills
• Excellent communication skills - written, verbal and listening
• People-oriented
• Organizational skills
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Ability to work in a team environment
• Ability to effectively relate to a customer
• Bilingual - Spanish preferred
• Bilingual - Mandarin preferred
• Property and Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)

If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.