Customer Service Representative - State Farm Agent Team Member

Peggy Bates - State Farm Agent; Santa Ana (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Advancement opportunities

Training & development

Performance bonus

Competitive salary

Paid time off

Job summary

Peggy Bates - State Farm Agent in Santa Ana, CA is seeking a friendly Customer Service Representative to help grow a local insurance business by delivering exceptional service.

You will engage with customers, answer inquiries, and coordinate with the team to meet community needs while maintaining accurate records of interactions. The role emphasizes reliability, clear communication, and a customer-first mindset.

Qualifications

• Must be dedicated to delivering excellent customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication

Interpersonal skills

Detail-oriented

Multitasking

Job description

Benefits:

• Opportunity for advancement
• Training & development
• Bonus based on performance
• Competitive salary
• Paid time off

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents are independent contractors that market State Farm Insurance and financial services products.

ROLE DESCRIPTION:

As a Customer Service Representative with Peggy Bates - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.