Customer Service Representative - State Farm Agent Team Member

Wilson Ku - State Farm Agent; San Mateo (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Simple IRA

License Reimbursement

Health insurance

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Wilson Ku - State Farm Agent is seeking a Customer Service Representative to deliver exceptional client experiences and support the growth of a local insurance agency. You will handle inquiries, guide policy changes, and coordinate with team members to meet community needs.

The role emphasizes attention to detail, strong communication, and a customer-focused mindset. Internal growth opportunities exist for motivated, sales-minded candidates who excel in a fast-paced environment.

Qualifications

• Excellent communication skills and ability to listen actively.
• Strong interpersonal skills to engage clients and understand needs.
• Attention to detail and ability to handle multiple tasks.
• Customer service experience preferred, with a friendly and responsive approach.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

Skills

Strong communication

Interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Mandarin/Cantonese bilingual

Job description

Benefits:

• Simple IRA
• License Reimbursement
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Wilson Ku - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Mandarin or Cantonese preferred.