Customer Service Representative - State Farm Agent Team Member

Dana Halechko - State Farm Agent; Hazle Township (PA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Bonus based on performance

Opportunity for advancement

Paid time off

Training & development

Job summary

Dana Halechko State Farm Agent is seeking an account representative in Hazle Township, PA. You will deliver exceptional customer experiences, handle policy inquiries, and support community members with insurance needs. This role emphasizes attention to detail, customer service, and collaborative teamwork within the agency.

Ideal candidates will be customer-focused, empathetic, and capable of handling multiple tasks while maintaining accurate records and contributing to agency growth.

Qualifications

• Customer service experience preferred.
• Detail-oriented with multitasking ability.
• Strong communication and interpersonal skills.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented and multitasking

Previous customer service experience

Job description

Benefits:

• Bonus based on performance
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION:

As a account representative with Dana Halechko State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.