Customer Service Representative - State Farm Agent Team Member

Christian Durand - State Farm Agent; Rockville (MD); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Hiring bonus

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Christian Durand - State Farm Agent in Rockville, MD is seeking a bilingual Client Account Representative focused on sales and outstanding service. You will be the primary contact for customers, answering questions, servicing policies, processing changes, and recommending relevant State Farm products to protect what matters most.

We value empathy, clear communication, and attention to detail. The role offers growth opportunities within a supportive agency team and a focus on customer

Qualifications

• Fluent in English and Spanish (spoken and written).
• Excellent communication and problem-solving skills.
• Self-motivated with a positive attitude and strong work ethic.
• Sales or customer service experience preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Build and maintain strong customer relationships through exceptional service.
• Assist customers with policy changes, billing questions, claims support, and account servicing.
• Conduct policy reviews to ensure customers have the coverage that best fits their needs.
• Educate customers about State Farm insurance and financial service products.
• Identify opportunities to cross-sell and recommend additional products based on customer needs.
• Follow up with customers regarding quotes, renewals, and outstanding requests.
• Process customer requests accurately and maintain detailed account records.
• Work collaboratively with the agency team to achieve individual and office goals.
• Maintain compliance with State Farm guidelines and insurance regulations.

Skills

Bilingual English/Spanish

Communication skills

Problem-solving

Self-motivation

Sales or customer service experience

Ability to handle high-stresssitu

Job description

Benefits

• Hiring bonus


• 401(k)


• Bonus based on performance


• Competitive salary


• Flexible schedule


• Health insurance


• Opportunity for advancement


• Paid time off


• Training & development

Role Description

Bilingual (English, Spanish) Sales Team Member

As a Client Account Representative of State Farm with Christian Durand - State Farm Agent, you will be the point of contact for many of our customers, providing outstanding service and building lasting relationships. You will assist clients with their insurance needs by answering questions, servicing existing policies, processing account changes, and identifying opportunities to recommend additional State Farm products and services. Success in this role requires excellent communication skills, attention to detail, and a passion for helping people protect what matters most.

We look forward to connecting with customer focused, empathetic professionals who are passionate about helping others and delivering exceptional service. If you're motivated, relationship driven, and eager to grow your career, we'd love to hear from you.

Responsibilities

• Build and maintain strong customer relationships through exceptional service.


• Assist customers with policy changes, billing questions, claims support, and account servicing.


• Conduct policy reviews to ensure customers have the coverage that best fits their needs.


• Educate customers about State Farm insurance and financial service products.


• Identify opportunities to cross-sell and recommend additional products based on customer needs.


• Follow up with customers regarding quotes, renewals, and outstanding requests.


• Process customer requests accurately and maintain detailed account records.


• Work collaboratively with the agency team to achieve individual and office goals.


• Maintain compliance with State Farm guidelines and insurance regulations.

Qualifications

• Fluent in English and Spanish (spoken and written).


• Communication and problem‑solving skills.


• Self‑motivated with a positive attitude and strong work ethic.


• Sales or customer service experience preferred.


• Ability to handle high‑stress situations calmly.

Property & Casualty and/or Life & Health insurance license preferred or willingness to obtain after hire.