Customer Service Representative - State Farm Agent Team Member

Ivy Fields-Releford - State Farm Agent; Rochester Hills (MI); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Ivy Fields-Releford - State Farm Agent is seeking a Customer Service Representative to deliver exceptional client experiences and support the growth of the agency in Rochester Hills, MI. You will handle inquiries, assist with policy updates, and coordinate with team members to meet community needs.

The role offers a flexible schedule, advancement potential, and a collaborative team culture focused on customer satisfaction.

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Attention to detail

Multitasking

Customer service experience

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT THE AGENCY:

I’ve worked for State Farm for over 28 years and been an agent for 17 years. I have 3 full time and 1 part time team members. Work from home day per week available once licensed and trained.

I have a Bachelors degree and Masters degree from Western Michigan University and am actively involved in several organizations that volunteer in the community to tutor and mentor middle school and high school students, support domestic violence victims, serve the homeless population and raise money for scholarships.

Our agency prides itself in fostering a team environment that is centered around providing an excellent customer experience. Our culture is to have fun while winning!

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Ivy Fields‑Releford - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.