Customer Service Representative - State Farm Agent Team Member

Kevin Patton - State Farm Agent; Richmond (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Kevin Patton - State Farm Agent is seeking a Customer Service Rep to deliver exceptional client experiences and support the growth of the Patton Financial Agency. You will handle inquiries, coordinate with team members, and help community members with insurance-related needs.

The role emphasizes customer-focused service, relationship building, and opportunities for internal growth for driven candidates who are sales-minded and proactive in problem-solving.

Qualifications

• Dedicated to customer service.
• Excellent communication skills to assist customers and coordinate with agency team members.
• Able to relate to customers, answer questions, and anticipate needs.
• Proactive in problem-solving.

Responsibilities

• Establish customer relationships and follow up as needed.
• Provide prompt, accurate, and friendly customer service regarding insurance options, policy changes, billing, and claims.
• Educate customers about insurance options using a needs-based review process.
• Use clear communication to support agency growth and customer satisfaction.

Skills

Customer service

Communication

Empathy

Sales-minded

Problem solving

Job description

Benefits

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule

Role Description

As a Customer Service Rep with Patton Financial Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

Qualifications

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving
• Must be willing to obtain insurance licenses.