Customer Service Representative - State Farm Agent Team Member

Monica Lopez - State Farm Agent; Redmond (WA); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Salary plus commission

Paid time off

Health benefits

Growth opportunities

Job summary

Monica Lopez - State Farm Agent is looking for a Customer Service Representative to join our hybrid, full-time team in the US. You will handle inquiries, explain insurance options, and build relationships with customers to support their financial needs.

Join a local State Farm agent office that values customer care, proactive problem solving, and bilingual communication in Spanish. Flexible work-from-home options are available, with salary plus commission and benefits.

Qualifications

• Excellent communication skills (written, verbal, listening).
• Self-motivated and proactive.
• Detail oriented with a focus on accuracy.
• Proactive in problem solving and follow-through.
• Able to relate to customers effectively.
• Bilingual in Spanish.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service, including inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a needs-based review to educate customers about insurance options.

Skills

Communication skills

Self-motivated

Detail oriented

Problem solving

Customer relations

Bilingual - Spanish

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Hybrid - US

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.

Benefits

• Salary plus commission/bonus
• Paid time off (vacation and personal/sick days)
• Health benefits
• Growth potential/Opportunity for advancement within my agency

Requirements

• Excellent communication skills - written, verbal and listening
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Ability to effectively relate to a customer
• Bilingual - Spanish

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

Flexible work from home options available.

Compensation $20.00 per hour

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