Customer Service Representative - State Farm Agent Team Member

Webb Donald - State Farm Agent; Pulaski (VA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Webb Donald State Farm agency seeks a Customer Service Representative to deliver friendly, accurate policy information and support to clients. You will handle inquiries, update policies, and coordinate with the agency team to ensure timely resolutions in a fast-paced community-oriented office.

Ideal candidates are customer-focused, detail-oriented, and eager to grow with the agency through ongoing training, with opportunities for advancement as the office grows.

Qualifications

• Clear communication with customers and team.
• Strong interpersonal skills to build rapport.
• Ability to multitask and stay organized.
• Prior customer service experience is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Multitasking

Customer service

Job description

Benefits

• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Role Description

As a Customer Service Representative with Webb Donald State Farm agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.