Customer Service Representative - State Farm Agent Team Member

William Wright - State Farm Agent; Virginia Beach (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

PTO

Training & development

401(k) matching

Advancement opportunities

Job summary

William Wright - State Farm Agent is seeking a Customer Service Representative Team Member to deliver exceptional service for an established insurance agency in Virginia Beach. You will handle customer inquiries, provide policy information, and coordinate with agency teammates to anticipate community needs.

The role offers opportunities for growth and advancement for driven, sales-minded candidates while focusing on accurate record-keeping and customer satisfaction across policy-related tasks.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Insurance license preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Insurance license

Job description

Benefits:

• Paid time off
• Training & development
• 401(k) matching
• Opportunity for advancement

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with William Wright - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Insurance license preferred