Customer Service Representative - State Farm Agent Team Member

Bianca Watkins - State Farm Agent; Lawrenceville (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

BB Watkins State Farm Agency is seeking a Customer Service Representative to deliver exceptional service and support to community members. You will respond to inquiries, share policy information, and assist with updates while coordinating with the agency team to anticipate needs and foster growth.

Ideal candidates are customer-focused, empathetic, detail-oriented, and capable of handling multiple tasks with accuracy. Training and advancement opportunities are available within a supportive team.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Maintain accurate records of customer interactions.
• Identify and qualify leads for agents by gathering relevant client information.

Skills

Communication

Detail-oriented

Multitask

Customer service

Job description

Benefits

• 401(k)
• Bonus based on performance
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Role Description

As a Customer Service Representative with BB Watkins State Farm Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Maintain accurate records of customer interactions.
• Identify and qualify leads for agents by gathering relevant client information.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.