Customer Service Representative - State Farm Agent Team Member

Jonathan Gibbs - State Farm Agent; Ponte Vedra Beach (FL); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Jonathan Gibbs - State Farm Agent in Ponte Vedra Beach, FL seeks a Customer Service Representative to deliver exceptional service, answer policy questions, and support policy changes and claims processing with care.

You will help maintain accurate records, assist with inquiries, and collaborate with the agency team to meet community needs. Growth-minded environment with bilingual opportunities.

Qualifications

• Clear communication and strong interpersonal skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Multitasking

Detail-oriented

Customer service

Bilingual Spanish

Job description

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:

As a second-generation State Farm Agent and proud Ponte Vedra native, I’ve been immersed in the insurance industry since 2009 and opened my own agency in 2016 after earning a BA in Business from Bethune-Cookman University. Our team brings over 50 years of combined insurance experience, and we’re committed to providing excellent service while fostering a supportive, growth-focused environment.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Jonathan Gibbs - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.