Customer Service Representative - State Farm Agent Team Member

the Willingham Agency; Phoenix, Northern (AZ, KY); Hybrid; USD 23,000 - 27,000; Full time

Benefits offered by this job

Signing bonus

Paid time off

Opportunity for advancement

Training & development

Bonus based on performance

Job summary

Daphine Willingham - State Farm Agent is seeking a Customer Service Representative to join their Southeast Phoenix/Chandler team. You will focus on increasing insurance sales opportunities with existing customers while maintaining strong relationships.

Ideal candidates are licensed Personal Lines or P&C Producers with strong communication, detail-orientation, and a customer‑centered mindset. Internal growth opportunities and performance-based bonuses are noted in the posting.

Qualifications

• Licensed Personal Lines or P&C Producer.
• Detail-oriented and multitasking capability.
• Previous customer service experience preferred.
• Results-driven and self-motivated.

Responsibilities

• Answer customer inquiries and provide policy information.
• Offer insurance products to existing customers.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.
• Participate in marketing campaigns and community events.

Skills

Communication skills

Multitasking

Customer service

Empathy

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Southeast Phoenix/Chandler - AZ

Replies within 24 hours

• Bonus based on performance
• Free food & snacks
• Opportunity for advancement
• Paid time off
• Signing bonus
• Training & development

** SIGNING BONUS FOR LICENSED PRODUCERS **

** PAY DIFFERENTIAL FOR QUALIFIED SPANISH SPEAKING CANDIDATES **

Are you passionate about helping people and providing exceptional customer experiences? Join our successful insurance agency as a Customer Service Representative, where your attention to detail, relationship building skills, and desire to assist customers will be highly valued.

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Daphine Willingham - State Farm Agent, you will focus on increasing insurance sales opportunities to our existing customers while maintaining and enhancing these important relationships. Your primary duties will include resolving customer inquiries on billing and account changes, coordinating with other agency team members, and proactively anticipating the needs of our customers.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Offer insurance products to existing customers.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.
• Participating in marketing campaigns and community events to promote State Farm products.

QUALIFICATIONS

• Licensed Personal Lines or P&C Producer.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Results-driven and self-motivated.

Compensation $16.50 - $19.25 per hour

State Farm agents are independent contractors who hire their own employees. State Farm agents’employees are not employees of State Farm. Agents are responsible for and make all employmentdecisions regarding their employees.

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