CUSTOMER SERVICE REPRESENTATIVE - STATE FARM AGENT TEAM MEMBER

Alison Jones Insurance Agency Inc.; Phoenix (AZ); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Salary plus commission/bonus

Paid time off (vacation and personal/s

Valuable experience

Growth potential/Advancement

Job summary

Alison Jones Insurance Agency Inc. is seeking a customer-focused individual to build relationships and educate clients about State Farm insurance options.

The role involves responding to inquiries on availability, coverages, policy changes, claims, and billing, with a focus on needs-based education and quality service. Compensation ranges from $35,000 to $60,000 per year, plus opportunity for commission/bonus.

Qualifications

• Excellent communication skills - written, verbal and listening.
• Organizational skills with good time management.
• Detail oriented with strong follow-through.
• Proactive in problem solving and initiative.
• Dedicated to customer service and satisfaction.
• Ability to work effectively in a team environment and relate to customers.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service for inquiries on insurance options, coverages, changes, transfers, claims, and billing.
• Use a needs-based review process to educate customers about insurance options.

Skills

Clear communication

Organizational skills

Detail oriented

Proactive problem solving

Customer service

Team player

Ability to relate to customers

Job description

Position Overview

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.

Benefits

• Salary plus commission/bonus
• Paid time off (vacation and personal/sick days)
• Valuable experience
• Growth potential/Opportunity for advancement within my agency

Requirements

• Excellent communication skills - written, verbal and listening
• Organizational skills
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Ability to work in a team environment
• Ability to effectively relate to a customer
• Property and Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

Compensation $35,000.00 - $60,000.00 per year