Customer Service Representative - State Farm Agent Team Member

Brady Bennett - State Farm Agent; Peachtree Corners (GA); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Brady Bennett - State Farm Agent is seeking a Customer Service Representative to deliver exceptional client experiences, handle inquiries, process policy changes, and coordinate with agency team members. You will help customers with claims and maintain precise records while contributing to community-focused goals.

The role emphasizes service quality, attention to detail, and a friendly, growth-oriented office culture that values teamwork and customer care. Training and advancement are available.

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish, Mandarin, Korean or Hindi preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT THE AGENCY:

As a proud graduate of the University of South Carolina, I built my career on hard work, growth, and community involvement. I opened my agency in November 2024 after spending eight and a half years as a team member for two different agents—experience that shaped my leadership philosophy and commitment to building the right culture.

Our office proudly sponsors the Norcross High School Football team and I volunteer with the Norcross High School 3DE Program, supporting young entrepreneurs in our community.

Our agency culture is friendly, laidback, and growth-focused - we work hard, play hard, and stay family-oriented. I tell my team often, “I will never forget what it means to be a Team Member. I have been in your shoes for many years, and I will strive to create the best environment for my team.” With three sales team members and two service team members, we are building something special.

We offer sales promotion bonuses, Win the Week rewards, and Simple IRA and health insurance contributions after one year of employment. Our mission is to grow with our customers as their needs change by helping them secure the best coverage within their budget.

We are looking for leaders—not just workers—who want growth, opportunity, and the chance to build something meaningful.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Brady Bennett - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish, Mandarin, Korean or Hindi preferred.