Customer Service Representative - State Farm Agent Team Member

Virginia Walls - State Farm Agent; Paragould (AR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Commission included

Paid time off

Advancement opportunities

Job summary

Virginia Walls - State Farm Agent in Paragould, AR is seeking a Customer Service Representative to join the team as an Agent Team Member. This full-time role focuses on helping customers with insurance and financial service needs and delivering friendly, needs-based service.

You will establish customer relationships, respond to inquiries about availability, coverages, policy changes, and billing, and educate customers about insurance options.

Qualifications

• Excellent communication skills across written and verbal forms.
• People-oriented with a customer-first mindset.
• Strong organizational skills and attention to detail.
• Self-motivated and proactive in solving problems.
• Ability to work effectively in a team environment.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service including inquiries on availability, coverages, policy changes, transfers, claims, and billing.
• Use a needs-based review process to educate customers about insurance options.

Skills

Communication skills

People-oriented

Organizational skills

Self-motivated

Detail oriented

Problem solving

Customer service

Team player

Job description

Future Opening: Customer Service Representative - State Farm Agent Team Member

Full Time • Paragould - AR

Position Overview

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.

As an Agent Team Member, you will receive...

• Salary plus commission/bonus
• Paid time off (vacation and personal/sick days)
• Growth potential/Opportunity for advancement within my agency

Requirements

• Excellent communication skills - written, verbal and listening
• People-oriented
• Organizational skills
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Ability to work in a team environment
• Ability to effectively relate to a customer

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

Are You Driven & Ambitious?

We are a very busy office and are looking for our next great team member. This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are an established, growth-oriented agency with a team of highly motivated individuals. If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you.

About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, and Renters Insurance.
• Our office is located in Paragould, AR.
• I have been a State Farm agent since 1993.
• We currently have 5 team members at our agency.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Make a difference in your community every day

Gain confidence and grow your career

Earn benefits and rewards that are second to none