Insurance Customer Care Specialist - Growth & Rewards

Virginia Walls - State Farm Agent; Paragould (AR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Commission included

Paid time off

Advancement opportunities

Job summary

Virginia Walls - State Farm Agent in Paragould, AR is seeking a Customer Service Representative to join the team as an Agent Team Member. This full-time role focuses on helping customers with insurance and financial service needs and delivering friendly, needs-based service.

You will establish customer relationships, respond to inquiries about availability, coverages, policy changes, and billing, and educate customers about insurance options.

Qualifications

• Excellent communication skills across written and verbal forms.
• People-oriented with a customer-first mindset.
• Strong organizational skills and attention to detail.
• Self-motivated and proactive in solving problems.
• Ability to work effectively in a team environment.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service including inquiries on availability, coverages, policy changes, transfers, claims, and billing.
• Use a needs-based review process to educate customers about insurance options.

Skills

Communication skills

People-oriented

Organizational skills

Self-motivated

Detail oriented

Problem solving

Customer service

Team player

Job description

Virginia Walls - State Farm Agent in Paragould, AR is seeking a Customer Service Representative to join the team as an Agent Team Member. This full-time role focuses on helping customers with insurance and financial service needs and delivering friendly, needs-based service.

You will establish customer relationships, respond to inquiries about availability, coverages, policy changes, and billing, and educate customers about insurance options.