Customer Service Representative - State Farm Agent Team Member

Sfpdxagent; Oregon (WI); On-site; USD 24,796 - 34,440; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Free food & snacks

Opportunity for advancement

Paid time off

Job summary

A local insurance agency in Portland, OR is looking for a Customer Service Representative to enhance client experiences. The ideal candidate will provide exceptional customer service, develop client relationships, and educate on insurance options. Benefits include flexible hours, growth opportunities, and paid time off. Compensation ranges from $18.00 to $25.00 per hour.

Qualifications

• Dedicated to customer service.
• Able to effectively relate to customers and anticipate their needs.
• Excellent communication skills to assist customers.

Responsibilities

• Establish customer relationships and follow up with customers.
• Provide prompt and accurate customer service.
• Use a needs-based review process to educate customers.

Skills

Customer service

Communication

Problem-solving

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Portland, OR

• 401(k) matching
• Bonus based on performance
• Free food & snacks
• Opportunity for advancement
• Paid time off

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Scott Brennan - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

Qualifications

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving

Benefits

• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Valuable career-building experience

Compensation $18.00 - $25.00 per hour

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