Customer Service Representative - State Farm Agent Team Member

Brian Gates - State Farm Agent; Ontario (OH); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Paid time off

Job summary

Brian Gates - State Farm Agent in Ontario, Ohio is looking for a dedicated Customer Service Representative to enhance customer experiences. In this role, you will generate exceptional support for policy inquiries and coordinate with team members to meet community needs.

We seek a customer-focused, empathetic candidate with strong communication and detail-oriented skills. This job offers internal growth opportunities for motivated individuals who excel in a collaborative environment.

Qualifications

• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking abilities

Job description

Benefits

• 401(k) matching
• Bonus based on performance
• Paid time off

Role Description

As a customer service representative with the Gates Insurance Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.