Customer Service Representative - State Farm Agent Team Member

Libertysfinsurance; North Carolina; Presencial; USD 12.398 - 20.664; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid time off

Opportunities for advancement

Descripción de la vacante

A local insurance agency in North Carolina is seeking a Customer Service Representative to join its team. This role involves establishing customer relationships, providing prompt and accurate service, and educating clients about insurance options. Candidates should have excellent communication skills and experience in customer service, with a proactive approach to problem-solving. The position offers opportunities for advancement, competitive hourly compensation, and benefits such as paid time off and a supportive teamwork environment.

Formación

• Excellent communication skills required, both written and verbal.
• Customer service experience is mandatory.
• Ability to work in a team environment and manage it effectively.

Responsabilidades

• Establish and maintain customer relationships.
• Respond promptly to customer inquiries and provide accurate information.
• Educate customers on insurance options and ensure office readiness.

Conocimientos

Excellent communication skills

Highly organized

Problem-solving

Team management

Customer service experience

Experience in fast-paced environments

Herramientas

Windows computer applications

Descripción del empleo

Customer Service Representative - State Farm Agent Team Member

Full Time in Liberty - NC

Replies within 24 hours

• Opportunity for advancement
• Paid time off

ROLE DESCRIPTION

As Customer Service Representative - State Farm Agent Team Member with Travis Kivett - State Farm Agent, you equip our agency to continually achieve its goals. You empower our agency by implementing and supporting office policies and consistently ensuring the execution of advantageous customer experiences. By alongside other team members, you create smooth operations to actualize the opportunities offered to people by insurance products and financial services. As an organized and detail-oriented professional, your skillset promotes the basis for people in our community to have something they need. Travis Kivett - State Farm Agent is eager to bring aboard your collaborative presence.

RESPONSIBILITIES

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Ensure the office is well-maintained, and continuously equipped to successfully meet customer needs and to market relevant products.

QUALIFICATIONS

• Excellent communication skills - written, verbal, and listening; Highly organized and detail-oriented
• Experience in customer service required
• Experience in managing customer service preferred
• Proactive in problem-solving
• Able to work in and manage a team environment
• Experience in Windows computer applications
• Able to coordinate and collaborate with others to achieve agency goals
• Able to succeed in a fast-paced environment
• Able to obtain Property and Casualty License
• Able to obtain Life and Health License

BENEFITS

• Paid time off (holidays and personal/sick days)
• Growth potential/opportunities for advancement within my agency

Compensation

Compensación $9.00 - $15.00 per hour. Apply Now.

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