Customer Service Representative - State Farm Agent Team Member

Javed Kapadia - State Farm Agent; Naples (FL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Bonus based on performance

Paid time off

Training & development

Job summary

Javed Kapadia - State Farm Agent in Naples, FL, is seeking a Customer Service Representative to deliver exceptional service and support our insurance customers. You will handle inquiries, assist with policy changes, and coordinate with the team to ensure accurate records and timely responses.

This role emphasizes empathy, attention to detail, and a willingness to grow with the agency. Internal growth opportunities are anticipated for driven, sales-minded team members who want to expand their

Qualifications

• Strong communication and interpersonal abilities.
• Attention to detail and ability to multitask in a busy environment.
• Previous customer service experience is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented and multitask

Previous customer service experience

Job description

Benefits:

• Bonus based on performance
• Paid time off
• Training & development

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Javed Kapadia - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.