Customer Service Representative - State Farm Agent Team Member

Nadeem Moustafa Insurance Agency; New York (NY); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Company parties

Dental insurance

Free food & snacks

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Nadeem Moustafa - State Farm Agent in New York seeks a Customer Service Representative to deliver exceptional client experiences, handle policy information, and support agency growth. The role involves coordinating with team members and addressing community needs with attention to detail and strong service skills.

Candidates with customer service background and a drive for sales-minded growth may have opportunities for internal advancement within the agency.

Qualifications

• Clear communication and interpersonal abilities.
• Capable of handling multiple tasks with attention to detail.
• Prior customer service experience is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers; maintain accurate records.

Skills

Communication skills

Multitasking

Customer service

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Dental insurance
• Free food & snacks
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Nadeem Moustafa - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.