Customer Service Representative - State Farm Agent Team Member

Myminthillagent; Mint Hill (NC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Vision insurance

401(k) matching

Bonus based on performance

Dental insurance

Job summary

State Farm agent team member in Mint Hill, NC is hiring for a full-time Customer Service Representative. The role combines customer service, policy assistance, and business development with a compensation package that includes salary plus commissions and bonuses.

Office hours are typically 9am–5pm, and benefits cover health, vision, life insurance, and retirement matching. The position emphasizes bilingual Spanish communication, meticulous attention to detail, and proactive customer engagement

Qualifications

• Bilingual Spanish is required.
• Strong communication and interpersonal skills.
• Willingness to obtain and maintain licensing (paid for by the agent).

Responsibilities

• Learn and become proficient in State Farm’s products and services.
• Manage customer needs and office administrative tasks.
• Includes handling billing questions, policy changes, assisting in the claims process.
• Develop leads & prospects.
• Self-generating business – EVERYONE you meet is a potential client!
• Scheduling appointments, identifying customer needs, and marketing appropriate products and services.
• Work with the agent to establish and meet marketing goals.
• Develop, monitor & improve office processes.
• Maintain a strong work ethic with a total commitment to success each and every day.

Skills

Bilingual Spanish

Communication skills

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Mint Hill - NC

• Paid time off
• Health insurance
• Vision insurance
• 401(k) matching
• Bonus based on performance

BILINGUAL SPANISH IS REQUIRED

As an Account Associate, your role will be to assist with the daily functions of our office. Expectations will be high and the environment will be fast-paced and competitive, but the potential is limitless. Consider this your first step towards a rewarding career in our agency!

Responsibilities

• Learn and become proficient in State Farm’s products and services
• Manage customer needs and office administrative tasks
• Includes handling billing questions, policy changes, assisting in the claims process.
• Develop leads & prospects
• Self-generating business – EVERYONE you meet is a potential client!
• Scheduling appointments, identifying customer needs, and marketing appropriate products and services.
• Work with the agent to establish and meet marketing goals
• Develop, monitor & improve office processes
• Maintain a strong work ethic with a total commitment to success each and every day.

As an Agent Team Member, you will receive...

• Salary PLUS commission & bonus opportunities
• Office hours are 9am-5pm, Monday thru Friday
• $50,000 Term life insurance
• Short-Term Disability Coverage
• SIMPLE IRA w/ Company Match
• Group Health Benefits for employee (BCBS)
• Valuable experience & opportunity for advancement within my office
• Attention to detail – holding everyone accountable to their own goals (including me!)
• Outgoing personality Ambitious & competitive
• Excellent communication skills - written, verbal and listening
• Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
• Courteous, friendly self-motivated, trustworthy, loyal, organized, coachable
• Ability to work in a team environment
• Committed to the agency’s vision and growth strategy
• Must be able to obtain and maintain licensing/certification (paid for by the agent)

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees.

Pay $40,000.00 - $60,000.00 per year

• 401(k) matching
• Health insurance
• Paid time off
• Vision insurance

Customer Service Representative - State Farm Agent Team Member

Full Time in Mint Hill - NC

Benefits

• Paid time off
• Health insurance
• Vision insurance
• 401(k) matching
• Bonus based on performance
• Dental insurance

BILINGUAL SPANISH IS REQUIRED

As an Account Associate, your role will be to assist with the daily functions of our office. Expectations will be high and the environment will be fast-paced and competitive, but the potential is limitless. Consider this your first step towards a rewarding career in our agency!

Responsibilities

• Establish & deepen existing customer relationships
• Learn and become proficient in State Farm’s products and services
• Manage customer needs and office administrative tasks
• Includes handling billing questions, policy changes, assisting in the claims process.
• Develop leads & prospects
• Self-generating business – EVERYONE you meet is a potential client!
• Scheduling appointments, identifying customer needs, and marketing appropriate products and services.
• Work with the agent to establish and meet marketing goals
• Develop, monitor & improve office processes
• Maintain a strong work ethic with a total commitment to success each and every day.

As an Agent Team Member, you will receive...

• Salary PLUS commission & bonus opportunities
• Office hours are 9am-5pm, Monday thru Friday
• $50,000 Term life insurance
• Short-Term Disability Coverage
• SIMPLE IRA w/ Company Match
• Group Health Benefits for employee (BCBS)
• Valuable experience & opportunity for advancement within my office

Key Competencies

• Attention to detail – holding everyone accountable to their own goals (including me!)
• Outgoing personality Ambitious & competitive
• Excellent communication skills - written, verbal and listening
• Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
• Courteous, friendly self-motivated, trustworthy, loyal, organized, coachable
• Ability to work in a team environment
• Committed to the agency’s vision and growth strategy
• Must be able to obtain and maintain licensing/certification (paid for by the agent)

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees.

Pay $40,000.00 - $60,000.00 per year

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location In person Compensation $40,000.00 - $60,000.00 per year

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