Customer Service Representative - State Farm Agent Team Member

Andrew Stark - State Farm Agent; Mequon (WI); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Licensing paid by agency

401(k)

Bonus based on performance

Flexible schedule

Paid time off

Training & development

Job summary

Andrew Stark - State Farm Agent is looking for a Customer Service Representative to enhance the agency's client experience. This role involves answering inquiries, assisting clients with insurance policies, and ensuring accurate records of interactions.

The ideal candidate should have strong communication skills, be detail-oriented, and possess previous customer service experience. This position offers opportunities for career advancement within a dynamic and supportive team culture.

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

Skills

Strong communication skills

Interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

Benefits:

• Licensing paid by agency
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency:

Since joining State Farm in 2014 and opening his own agency in 2020, Andrew has built a tight-knit team of four who share a commitment to service and team camaraderie. With a background from UW Madison and valuable experience working under a State Farm agent, Andrew understands the ins and outs of running a successful business and is dedicated to providing his team members with similar growth opportunities.

Our office enjoys a lively, team-oriented culture with weekly in-office happy hours and regular team lunches to strengthen our connection. If you're seeking an agency where learning, teamwork, and personal development are at the forefront, we'd love to have you join us!

Role Description:

As a Customer Service Representative - State Farm Agent Team Member with Andrew Stark - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities:

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

Qualifications:

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.