Customer Service Representative - State Farm Agent Team Member

Eric Bannon - State Farm Agent; Mechanicsville (VA); On-site; USD 30,000 - 45,000; Full time

Job summary

A busy State Farm agency in Mechanicsville is looking for an experienced customer service representative with P&C licensing. The position focuses on delivering excellent customer service and managing policy-related inquiries, providing a fast-paced work environment without sales pressure. Candidates benefit from growth opportunities and various perks like paid time off and a Simple IRA.

Benefits

Simple IRA

Paid time off (vacation and personal/sick days)

Growth potential / opportunity for advancement

Qualifications

• Experience in a variety of computer applications, particularly Windows.
• P&C licensing and excellent communication skills are essential.
• Detail-oriented with strong organizational and problem-solving abilities.

Responsibilities

• Exceed customer expectations with first-class service.
• Manage customer inquiries related to payments, billing, and claims.
• Handle policy changes and general service tasks.

Skills

Excellent communication skills

Organizational skills

Detail oriented

Proactive in problem solving

Dedicated to customer service

Ability to work in a team environment

Ability to effectively relate to a customer

Education

Property and Casualty license

Tools

Windows

Job description

Busy State Farm agency located in Mechanicsville is seeking an experienced, P&C licensed customer SERVICE representative to join our team. Salary commensurate with experience. This position is perfect for someone that appreciates a fast-paced environment helping others but not the pressure of sales. There are bonuses available for leads referred to the Sales Team, but this is not the focus of this position.

Responsibilities

• Exceed our customer's expectations with First Class customer service.
• This position is responsible for working with customers on payments, billing inquiries, claim submissions, policy changes and general service work.

As an Agent Team Member, you will receive...

• Simple IRA
• Paid time off (vacation and personal / sick days)
• Growth potential / Opportunity for advancement within my agency

Requirements

• Property and Casualty license
• Excellent communication skills - written, verbal and listening
• Experience in a variety of computer applications, particularly Windows
• Organizational skills
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Ability to work in a team environment
• Ability to effectively relate to a customer

If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.

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