Customer Service Representative - State Farm Agent Team Member

Andy McMahon - State Farm Agent; Mason (OH); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Licensing paid by agency

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Andy McMahon - State Farm Agent seeks a motivated Customer Service Representative to deliver exceptional customer experiences. In this role, you will handle inquiries, assist with policy changes, and process claims within a collaborative team environment.

We pride ourselves on community involvement and support, and we offer numerous benefits like flexible scheduling, performance bonuses, and training opportunities to help you grow your career with us.

Qualifications

• Strong communication and interpersonal skills are vital for the role.
• Must be detail-oriented to manage multiple inquiries.
• Previous experience in customer service is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Detail-oriented

Ability to multitask

Previous customer service experience

Job description

Benefits

• Licensing paid by agency
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

Growing up in a State Farm family, I was inspired by the impact an agent can have on people’s lives, and that’s what led me to this career. Today, what I enjoy most about being an agent is making a difference—not just for our customers and their families but for my team as well. One of the milestones I’m most proud of is being recognized as a Top Agency in the State of Ohio, which reflects the strong conversations we’re having with clients to ensure they’re properly protected.

Our team thrives on collaboration, constantly driving one another to grow and improve every day. I lead with a servant’s heart, providing the tools, training, and support needed to help my team reach their goals. We’re deeply involved in the community through organizations like Kiwanis, local school donations, wildlife habitat support, and scholarships for local districts.

We also make time to have fun together with casual Fridays, quarterly outings like Top Golf or dinner, and a year-end retreat. Our agency offers travel opportunities when goals are met, team retreats, and flex time for top performers.

We’re looking for someone who is motivated, upbeat, personable, and a true self‑starter. Success is celebrated through dinners, awards, trips, cash incentives, and public recognition. What excites me most about bringing on a new team member is helping them build a balanced, rewarding career with limitless potential.

Role Description

As a Customer Service Representative – State Farm Agent Team Member with Andy McMahon – State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.