Customer Service Representative - State Farm Agent Team Member

Cambria Smith - State Farm Agent; Mapleton (UT); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Cambria Smith - State Farm Agent is seeking a Customer Care Representative in Mapleton, Utah. This role is vital as you will be the first point of contact for our customers, providing exceptional service, answering inquiries, and assisting clients with their insurance needs.

The ideal candidate will have strong communication skills and a proactive approach to customer service. Experience in customer service is a plus. Enjoy benefits including a competitive salary, health insurance, and opportunities for advancement.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Previous experience in customer service or a related field is a plus.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a proactive approach to customer service.
• Ability to work independently and as part of a team.
• Proficient in using computers and standard office software.
• A valid state insurance license or willingness to obtain one within a specified timeframe.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person with professionalism and empathy.
• Assist customers in understanding their insurance policies, coverage options, and claims processes.
• Schedule appointments for clients and follow up on outstanding inquiries.
• Maintain accurate customer records and update information in our systems.
• Process policy changes, claims submissions, and billing inquiries efficiently.
• Provide support to the insurance agents in daily operations and client communications.
• Educate customers about additional products and services that meet their needs.
• Collaborate with team members to enhance overall customer experience.
• Stay informed about Cambria Smith State Farm products, services, and industry regulations.

Skills

Communication skills

Problem-solving abilities

Customer service experience

Teamwork

Proactive approach

Education

High school diploma

College degree (preferred)

Job description

Benefits

• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Us

At Cambria Smith State Farm, we are dedicated to providing exceptional service to our customers and building lasting relationships within our community. Our insurance agency is committed to helping individuals and families manage the risks of everyday life, recover from the unexpected, and realize their dreams. We are looking for a motivated and customer-oriented individual to join our team as a Customer Care Representative.

Job Summary

As a Customer Care Representative, you will be the first point of contact for our customers. You will play a crucial role in providing exceptional service, answering inquiries, and assisting clients with their insurance needs. Your positive attitude, strong communication skills, and attention to detail will contribute to the overall success of our agency.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in‑person with professionalism and empathy.
• Assist customers in understanding their insurance policies, coverage options, and claims processes.
• Schedule appointments for clients and follow up on outstanding inquiries.
• Maintain accurate customer records and update information in our systems.
• Process policy changes, claims submissions, and billing inquiries efficiently.
• Provide support to the insurance agents in daily operations and client communications.
• Educate customers about additional products and services that meet their needs.
• Collaborate with team members to enhance overall customer experience.
• Stay informed about Cambria Smith State Farm products, services, and industry regulations.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Previous experience in customer service or a related field is a plus.
• Excellent communication and interpersonal skills.
• Strong problem‑solving abilities and a proactive approach to customer service.
• Ability to work independently and as part of a team.
• Proficient in using computers and standard office software.
• A valid state insurance license or willingness to obtain one within a specified timeframe.

What We Offer

• Competitive base + commissions and benefits package.
• Opportunities for professional development and advancement.
• A supportive and collaborative work environment.
• Paid time off and holiday pay

Cambria Smith State Farm is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.