Customer Service Representative - State Farm Agent Team Member

State Farm Agent; Lumberton (TX); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

A local insurance agency in Lumberton, TX seeks a Customer Service Representative to create exceptional customer experiences. In this role, you will assist with customer inquiries, process insurance claims, and support policy updates while thriving in a supportive team culture. Ideal candidates possess strong communication skills, attention to detail, and a customer-focused attitude. Enjoy benefits like flexible schedules and opportunities for growth within the agency.

Qualifications

• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Job description

Overview

Responsive recruiter

Join the Trey White State Farm Insurance Team in Lumberton, TX! Are you looking for a rewarding career where you can make a real difference in your community? Trey White State Farm Insurance is seeking passionate, dedicated individuals to join our growing team in Lumberton, TX.

Benefits

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

Founded in 2010 by Trey White, a lifelong Southeast Texas resident who moved to Lumberton in 2008, our agency has become a trusted pillar in the community. Trey values the strong, lasting relationships we build with our customers and the privilege of guiding them through life’s unexpected challenges toward peace of mind.

Trey and his wife are proud parents raising an energetic family within the Lumberton ISD. They are actively engaged in local events and youth initiatives, with Trey serving on the board of the Lumberton Education Foundation. Outside of work, Trey enjoys traveling with his family and passionately following baseball.

Our team of eight (and growing!) is committed to providing personalized insurance and financial services while fostering a dynamic, supportive, and fun work environment. We believe in your growth and success, offering competitive benefits including retirement plans, comprehensive health insurance, paid time off, and more.

WHY WORK WITH US?

• Be part of a close-knit, family-like office culture
• Embrace old-fashioned customer service values—answer the phone with a smile!
• Thrive in an environment that encourages professional growth and teamwork
• Make a meaningful impact in the Lumberton and Hardin County communities

If you’re ready to join a team that values community, integrity, and personal development, we want to hear from you!

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Trey White - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensación: $50,000.00 - $75,000.00 per year

My Team's Mission Is To Help People Manage The Risks Of Everyday Life, Recover From The Unexpected And Realize Their Dreams. We Are Located In Lumberton, TX And Help Customers With Their Insurance And Financial Services Needs, Including

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.