Customer Relations Representative - State Farm Agent Team Member

State Farm Agent; Lumberton (TX); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Bonus based on performance

Health insurance

Flexible schedule

Paid time off

Opportunity for advancement

Training & development

Job summary

State Farm Agent in Lumberton, TX, seeks a Customer Relations Representative to manage client relations and enhance customer service. You will play a pivotal role in our daily operations and actively market our services.

This position offers a competitive salary ranging from $50,000 to $75,000 annually, with additional performance-based bonuses. Join our supportive team focused on customer satisfaction and community impact.

Qualifications

• Experience in sales preferred (outside, inside, retail, telemarketing).
• Interest in marketing products based on customer needs.
• Able to anticipate and effectively relate to customer needs.

Responsibilities

• Establish and follow up on customer relationships.
• Provide prompt and accurate customer service.
• Promote long-lasting customer relations.

Skills

Sales experience

Client relationship management

Communication skills

Customer service orientation

Job description

Benefits

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Location

Join the Trey White State Farm Insurance Team in Lumberton, TX!

About Our Agency

Founded in 2010 by Trey White, a lifelong Southeast Texas resident, our agency has become a trusted pillar in the community. Trey values the strong, lasting relationships we build with our customers and the privilege of guiding them through life’s unexpected challenges toward peace of mind.

Why Work With Us

• Be part of a close-knit, family-like office culture
• Embrace old-fashioned customer service values—answer the phone with a smile!
• Thrive in an environment that encourages professional growth and teamwork
• Make a meaningful impact in the Lumberton and Hardin County communities

Role Description

As a Customer Relations Representative – State Farm Agent Team Member, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful client relations and act as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long‑lasting customer relations.

Qualifications

• Experience in sales (outside sales, inside sales representative, retail sales associate, or telemarketing) preferred.
• Experience managing client relationships is preferred.
• Interest in marketing products and services based on customer needs.
• Excellent communication skills – written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to a customer.

Compensation

$50,000.00 - $75,000.00 per year plus performance-based bonus.

Product Areas

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning