Customer Service Representative - State Farm Agent Team Member

Jay Jackson - State Farm Agent; Lufkin (TX); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Hourly Plus Commission

Simple IRA

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Jay Jackson - State Farm Agent in Lufkin, Texas is looking for a dedicated Customer Service Representative to deliver exceptional customer experiences. In this role, you'll address customer inquiries, manage policy changes, and process insurance claims, all while supporting the growth of our insurance agency.

The ideal candidate will have strong communication skills, attention to detail, and a customer-focused mindset, along with the opportunity for internal advancement and a competitive salary.

Qualifications

• Exceptional communication and interpersonal skills.
• Detail-oriented, with the ability to multitask.
• Previous experience in customer service is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Customer service experience

Job description

Benefits

• Hourly Plus Commission
• Simple IRA
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Jay Jackson - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer‑focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.